1-800-633-6350 | Hours: Mon-Thurs 8am-5pm Fri 8am-3pm cst

Terms & Conditions

RETURNS: Merchandise found to be incorrect due to our error will be replaced at no charge
when returned within 30 days from receipt of merchandise. Unopened stock merchandise
may be returned for credit or refund less 20% restocking fee. We cannot accept returns on
any items that are personalized, including USBC National and USBC Local/State logos.
Goods damaged during shipment or defective merchandise will be replaced at no cost to the
consumer. (Determination made based on value for return authorization.)

CANCELLATIONS: Cancellations of personalized items cannot be accepted once production
has begun.

PRODUCTION TIME: Approximate production times vary for each item. Time starts after we
receive an order with approved artwork and does not include time in shipment.

SHIPPING: Orders are shipped via UPS. Deliveries within the continental U.S. may take up to
6 working days (Monday through Friday only). Time in transit is calculated after production is
completed based on production times. Shipping and handling charges will be added to your
invoice.

U.S. Shipping & Handling

Order Total Shipping Cost
Up to $75 $14.95
$75.01 – $150 $16.95
$150.01 – $200 $21.95
$200.01 – $250 $26.95
$250.01 – $300 $30.95
$300.01+ 12% of Order

*For Express Delivery (2-3 Business Days) add $30 to total shipping cost.
**For Rush Delivery (1-2 Business Days) add $40 to total shipping cost.
***Additional shipping charges may be required for certain items due to size and weight
(greater than 50lbs. gross weight). Call 1.800.633.6350 for pricing questions or quotes.

TAXES: Sales Tax will be added to all orders from the state of Alabama (4%).

CUSTOMER SERVICE: If you have any questions or problems concerning your order, call
our Customer Service Department at 1.800.633.6350 Monday through Thursday, 8:00am -
5:00pm, or Friday, 8:00am – 3:00pm, Central Standard Time. 100% Satisfaction Guaranteed.

PRICING: The Award Company of America reserves the right to change or correct any errors
in pricing or descriptions of products and to cancel or refuse to accept any order based on
incorrect price or description. Product and service prices and specifications are subject to
change without notice. Any changes made to an order once it has been finalized will incur
a $25 charge. All orders for items on pp. 26-50 of our catalog(click here to see) require full
payment upon order placement.

Art Requirements

USBC STATE/LOCAL LOGOS: For state/local logos, artwork must be approved by USBC National prior to
ordering. See page 05 for more details. For all other logos, see below.

NON-USBC LOGOS: We can accept personal orders that may not be applicable to a USBC National or Local/
State logo. Please call 1.800.633.6350 for further details.

2017 © Award Company of America
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